An Interview with Di Burton

This week I had a fascinating discussion with Di Burton, a leading voice within communications and particularly internal communications. It is clear to me that no one is more ahead of the game in terms of understanding the behavioural science behind employee engagement and comms. I was lucky enough to interview her for my blog… Continue reading An Interview with Di Burton

Evolving Internal Communications

Internal Comms is evolving. Using data and business intelligence you can improve the quality of your communication and not just broadcast but listen. No more communicating with a blindfold! Through a process of uncertainty, employees need to be always informed and directly listened to by capturing questions and cynicism at the root before it has… Continue reading Evolving Internal Communications

Digital Changes Everything

This week, the ‘Engage for Success’  task force joined together to inspire and debate the latest ideas in internal communication technology. Stewart Monk, Oracle’s Director of Human Capital Management presented: A technology view of social; the employee engagement impact and the wider commercial aspect. We are ultimately deciphering the successes and failures of HR technology… Continue reading Digital Changes Everything

5 Things to Avoid In Leadership Video Communications

I read a great blog article recently by Geoffrey James. Geoffrey has written a number of books including Business to Business Selling: Power Words and Strategies from the World’s Top Sales Experts and Success Secrets from Silicon Valley. I’ve already pre-ordered a copy of his latest offering – ‘Business without the Bullshit’ after reading some… Continue reading 5 Things to Avoid In Leadership Video Communications

Great leaders articulate their message clearly and inspire

Great leadership comes in many different forms and is performed in varied ways, but the one thing that all inspiring leaders have the ability to do is communicate their message and ideals effectively. History is filled with inspiring figures, Thomas Jefferson to Winston Churchill to Martin Luther King to name a few. These inspiring leaders had… Continue reading Great leaders articulate their message clearly and inspire

The top six phrases to eliminate from your customer service communications

Have you ever had to deal with angry, impatient or rude customers? Client relationships are a two way process and for a client to show any of the above negative emotions, indicates that they may have previously been let down in earlier communications or they simply don’t trust or have any confidence in your ability… Continue reading The top six phrases to eliminate from your customer service communications

On Demand Television is Changing Corporate and Internal Communications

As I sit here on the train, looking forward to watching the tv program I have recorded when I get home, I reflect on just how big the opportunity is for companies to deliver information the same way. Pre-recorded, on-demand and interactive. Face to face sessions, Town Hall meetings and conference calls can be often… Continue reading On Demand Television is Changing Corporate and Internal Communications

6 Tips for Better Webcam Recordings

When recording a video message it’s amazing what a difference you can make to your webcam recordings by following a few simple guidelines. Try these tips and see how much more impact your video messages have! 1. Raise the Camera Up A lot of the time the webcam is positioned too low, especially when it… Continue reading 6 Tips for Better Webcam Recordings

Getting Your People To Listen Is Your Problem

People within every organisation are under pressure . We are all bombarded with constant, consistent and overwhelming amounts of content on a daily basis. We need to consume, interpret, contextualise, rework and deliver an output of that information to others. This is especially the case in B2B organisation were users are managing email, phone call,… Continue reading Getting Your People To Listen Is Your Problem