Mhub

On Demand Television is Changing Corporate and Internal Communications

As I sit here on the train, looking forward to watching the tv program I have recorded when I get home, I reflect on just how big the opportunity is for companies to deliver information the same way. Pre-recorded, on-demand and interactive. Face to face sessions, Town Hall meetings and conference calls can be often …

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ISO 27001 – Not (Quite) As Dull As Expected

We are about to receive our ISO 27001 (Information Security Management System) certification. Like, I suspect, most companies that seek certification, our reasons were initially around marketing and satisfying clients’ procurement requirements. However, as we have moved through the process, I have realised that we will gain some tangible benefits that will make us a …

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Happy Employees Make Happy Customers And Growth

I read an interesting infographic from Virgin Entrepreneur today, saying that while 80% of companies claim to provide ‘Superior Customer Service’ only 8% of their customers actually agree with them. The same survey also claims that this results in a $83 billion in lost sales. I’d love to know how they arrived at this number …

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Getting Your People To Listen Is Your Problem

People within every organisation are under pressure . We are all bombarded with constant, consistent and overwhelming amounts of content on a daily basis. We need to consume, interpret, contextualise, rework and deliver an output of that information to others. This is especially the case in B2B organisation were users are managing email, phone call, …

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