Digital Vortex: The Disruptive Revolution

I recently read a fascinating report by The Global Center for Digital Business Transformation (DBT Center) on the concept of a Digital Vortex and how it is redefining industries and the world of work. I will briefly explain what it is, why it matters and where we can see evidence of the Digital Vortex in… Continue reading Digital Vortex: The Disruptive Revolution

Communication, sleep and work-life balance.

I read with interest today that according to research by Ofcom, people are spending more time communicating than sleeping. Is this really a positive thing and good for our work-life balance? In my opinion, this research shows that people love to feel connected. Heaven knows we love our technology and devices. My children are permanently… Continue reading Communication, sleep and work-life balance.

On-Demand Video: Helping Drive Use of Yammer and Enterprise Social

Many of our customers are facing the challenge of getting the most from their Enterprise Social investments. The majority of our customers have invested in either Jive and Yammer. Following the post launch euphoria I hear customers struggling to keep engagement levels up. Much like with public social networks users are drawn towards content that… Continue reading On-Demand Video: Helping Drive Use of Yammer and Enterprise Social

Video On-Demand: Driving Understanding, Context and Engagement in the Enterprise

I read a great article by the inimitable John Kotter in the Harvard Business Review this week (find it here). He talked about CEO’s and their ability to communicate their big vision. He has for years witnessed CEOs stand in front of huge PowerPoint decks and real off very boring stories that are neither compelling… Continue reading Video On-Demand: Driving Understanding, Context and Engagement in the Enterprise

5 Things to Avoid In Leadership Video Communications

I read a great blog article recently by Geoffrey James. Geoffrey has written a number of books including Business to Business Selling: Power Words and Strategies from the World’s Top Sales Experts and Success Secrets from Silicon Valley. I’ve already pre-ordered a copy of his latest offering – ‘Business without the Bullshit’ after reading some… Continue reading 5 Things to Avoid In Leadership Video Communications

Great leaders articulate their message clearly and inspire

Great leadership comes in many different forms and is performed in varied ways, but the one thing that all inspiring leaders have the ability to do is communicate their message and ideals effectively. History is filled with inspiring figures, Thomas Jefferson to Winston Churchill to Martin Luther King to name a few. These inspiring leaders had… Continue reading Great leaders articulate their message clearly and inspire

Open Channels of Communication Are In the DNA of Successful Organisations

It is nothing new to say that communication is critical the success of any organisation, whether the largest or the smallest.  To seasoned employee engagement specialists none of what you are (hopefully) about to read is new, but its well worth repeating the fundamentals. Organisations that embrace employee engagement more likely to be highly successful… Continue reading Open Channels of Communication Are In the DNA of Successful Organisations

The top six phrases to eliminate from your customer service communications

Have you ever had to deal with angry, impatient or rude customers? Client relationships are a two way process and for a client to show any of the above negative emotions, indicates that they may have previously been let down in earlier communications or they simply don’t trust or have any confidence in your ability… Continue reading The top six phrases to eliminate from your customer service communications

How Employee Engagement Drives Growth

Early in November I attended the Gartner Symposium/ITxpo 2013 Event. A lot of interesting subjects were raised. The main focus was the digitalisation of business and how every business is now or is becoming a tech business. In the month that has passed since attending that isn’t subject that has stuck in my mind. One… Continue reading How Employee Engagement Drives Growth