Daniel

Open Channels of Communication Are In the DNA of Successful Organisations

It is nothing new to say that communication is critical the success of any organisation, whether the largest or the smallest.  To seasoned employee engagement specialists none of what you are (hopefully) about to read is new, but its well worth repeating the fundamentals. Organisations that embrace employee engagement more likely to be highly successful …

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The top six phrases to eliminate from your customer service communications

Have you ever had to deal with angry, impatient or rude customers? Client relationships are a two way process and for a client to show any of the above negative emotions, indicates that they may have previously been let down in earlier communications or they simply don’t trust or have any confidence in your ability …

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On Demand Television is Changing Corporate and Internal Communications

As I sit here on the train, looking forward to watching the tv program I have recorded when I get home, I reflect on just how big the opportunity is for companies to deliver information the same way. Pre-recorded, on-demand and interactive. Face to face sessions, Town Hall meetings and conference calls can be often …

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ISO 27001 – Not (Quite) As Dull As Expected

We are about to receive our ISO 27001 (Information Security Management System) certification. Like, I suspect, most companies that seek certification, our reasons were initially around marketing and satisfying clients’ procurement requirements. However, as we have moved through the process, I have realised that we will gain some tangible benefits that will make us a …

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How Employee Engagement Drives Growth

Early in November I attended the Gartner Symposium/ITxpo 2013 Event. A lot of interesting subjects were raised. The main focus was the digitalisation of business and how every business is now or is becoming a tech business. In the month that has passed since attending that isn’t subject that has stuck in my mind. One …

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Happy Employees Make Happy Customers And Growth

I read an interesting infographic from Virgin Entrepreneur today, saying that while 80% of companies claim to provide ‘Superior Customer Service’ only 8% of their customers actually agree with them. The same survey also claims that this results in a $83 billion in lost sales. I’d love to know how they arrived at this number …

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Live Webinars Limit Your Market Opporunity

Following on from Dan Kent’s article on Why Live Webinars are a Painful Waste of Time I thought I’d add my two pennies worth. I recently read some interesting stats published by Go-To-Meeting, the provider of live webinar services. Apparently 44% of people prefer webinars that last around 45 minutes, the most popular time is …

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Getting Your People To Listen Is Your Problem

People within every organisation are under pressure . We are all bombarded with constant, consistent and overwhelming amounts of content on a daily basis. We need to consume, interpret, contextualise, rework and deliver an output of that information to others. This is especially the case in B2B organisation were users are managing email, phone call, …

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