I read an interesting infographic from Virgin Entrepreneur today, saying that while 80% of companies claim to provide ‘Superior Customer Service’ only 8% of their customers actually agree with them. The same survey also claims that this results in a $83 billion in lost sales. I’d love to know how they arrived at this number …
Following on from Dan Kent’s article on Why Live Webinars are a Painful Waste of Time I thought I’d add my two pennies worth. I recently read some interesting stats published by Go-To-Meeting, the provider of live webinar services. Apparently 44% of people prefer webinars that last around 45 minutes, the most popular time is …
Speaking to our customers there comes a very common request from senior managers to communicate directly with their entire workforce. The assumption is usually that the way to do this is with a live web conference, with everyone logging in at the same time en-masse to get the latest news from the top. As bandwidth …
People within every organisation are under pressure . We are all bombarded with constant, consistent and overwhelming amounts of content on a daily basis. We need to consume, interpret, contextualise, rework and deliver an output of that information to others. This is especially the case in B2B organisation were users are managing email, phone call, …
