How Employee Engagement Drives Growth

Early in November I attended the Gartner Symposium/ITxpo 2013 Event. A lot of interesting subjects were raised. The main focus was the digitalisation of business and how every business is now or is becoming a tech business. In the month that has passed since attending that isn’t subject that has stuck in my mind. One of the minor themes was focussed on people and Socially Centric Leadership.

The hallmarks of the socially centered leader are:

> Clear, honest, and credible communication that articulates intent
> Transparency
> Emotional engagement and personal generosity
> Humility
> Fact-based decision style

These hallmarks ring true as much as organisations in the modern world require more humanistic, people or social centred leaders. With the ever growing presence of technology is businesses we sometimes seem to forget that without ‘people’ the organisation simply doesn’t exist. So, when rolling our new technology projects do we really think about the people it impacts. One thing that is clear is that people focussed organisations or those focussed on employee engagement are far more successful. Highly engaged employees lead to high performance organisations. A recent Gallup study calculated the work-unit-level relationship between employee engagement and performance outcomes. The research showed:

“Work units in the top quartile in employee engagement outperformed bottom-quartile units by 10% on customer ratings, 22% in profitability, and 21% in productivity. Work units in the top quartile also saw significantly lower turnover (25% in high-turnover organizations, 65% in low-turnover organizations), shrinkage (28%), and absenteeism (37%) and fewer safety incidents (48%), patient safety incidents (41%), and quality defects (41%).”

My view is that more social centred leaders who are focussed on empowering and engaging their employees are key to success. Mhub’s technology is used by the likes of CSC and British Gas and their leaders are using Mhub to become more engaged and more visible. At Mhub we are keen to increase the visibility of leaders and enabling them to deliver a highly engaged organisation that drives true commercial success.

By intentionally focusing on measuring and managing employee engagement and using tools like Mhub, companies can gain a competitive advantage that will keep them moving forward. Research shows that concentrating on employee engagement can help companies withstand, and possibly even thrive, in tough economic times.

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