Customer Service

Moving customer communications from the inbox to a modern mobile app

Moving customer communications from the inbox to a modern mobile app

John King, Co-Founder of Golf Marketing University, asks: “Be honest… if you received your own e-newsletter, would it be the first thing you open in your inbox?” He predicts: “The answer is probably no”. “And the truth is the average newsletter is boring, packed full of self-promotional content and containing mostly information about offers, recent …

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Five tips for using SalesHub successfully

All salespeople know that trust and relationship building is key – but with so much competition and a revolving door of reps all trying to sell the same thing, how do you deliver a consistently effective message and be the one that’s remembered? It’s not easy. And maintaining the right level of communication is especially …

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SCC use salesHub

mHub Case Study: SCC use salesHub

As Europe’s biggest privately-owned IT services business, SCC is used to pitching to the biggest and best brands in the world. As well as 40+ years’ experience planning, supplying, integrating and managing IT for leading businesses and public sector organisations across Europe, the relationships SCC builds with its customers is key to its success. From …

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Five tips for managing your field-based operatives

Five tips for managing your field-based operatives

At mHub we understand the challenges of managing field-based operatives. Communicating with remote teams, delivering the most up-to-date documentation, optimising their efficiency and, most importantly, keeping them safe can be complex, costly and time consuming. Here are our five tips for effectively managing your field-based team: 1. Give people the right tools for the job …

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Digital Transformation – The Future Belongs to the Fast part 2

My most popular insight post and probably one of the most enjoyable to write was – ‘The Future Belongs to the Fast’. In light of the recent announcement of a merger between Hewlett Packard Enterprise and CSC, I thought it was about time for a follow up.   In my original post, I tried to …

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Driving Adoption of Microsoft Office 365 – another Trojan horse?

Some time ago, I posted an Insight piece discussing Enterprise Social Networks (ESNs) and whether they over promise and under deliver. The key conclusion is that many organizations and communications teams have unrealistic expectations about ESN’s revolutionising the work place. We speak, on a daily basis, to teams from some of the world’s largest global …

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The top six phrases to eliminate from your customer service communications

Have you ever had to deal with angry, impatient or rude customers? Client relationships are a two way process and for a client to show any of the above negative emotions, indicates that they may have previously been let down in earlier communications or they simply don’t trust or have any confidence in your ability …

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